Privacy Policy
At True Research Labs, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or purchase products from us.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information:
- Name
- Email address
- Phone number (if provided)
- Billing and shipping addresses
Payment Information:
All payments are processed securely through third-party payment providers. We do not store your payment details.
Technical Data:
- IP address
- Device type
- Browser type
- Website activity and usage data (via cookies and tracking technologies)
2. How We Use Your Information
We use the information collected to:
- Process and fulfill orders
- Provide order confirmations, updates, and customer support
- Send promotional communications (only if you opt in)
- Improve website performance and user experience
- Monitor for fraud and maintain site security
3. Information Sharing
We do not sell or rent your personal information.
We may share limited data with trusted third parties for:
- Payment processing
- Order fulfillment and shipping
- Website analytics
- Email communication services
We may also disclose information if required by law or to protect our rights, customers, or operations.
4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve functionality.
You may disable cookies through your browser settings, though some features of the website may not function properly.
5. Data Security
True Research Labs implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
6. SMS / Text Messaging (If Applicable)
If you choose to opt in to receive text messages from True Research Labs, the following applies:
Information Collected:
We collect your mobile phone number and record your messaging consent preferences (transactional and/or promotional).
How We Use This Information:
- Transactional messages: Order confirmations, shipping updates, and support communications
- Promotional messages: Product updates, offers, and announcements (only if consented to)
Third-Party Services:
We may use third-party messaging platforms to deliver SMS communications. These providers are only permitted to use your data for message delivery and are not allowed to share or sell it.
Opt-Out:
You may opt out at any time by replying STOP to any message. Once opted out, you will no longer receive SMS communications for that category.
7. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: [email protected]