Shipping Policy

At True Research Labs, we prioritize fast processing and reliable delivery to ensure your order arrives efficiently and securely.

Order Processing

All orders are processed and shipped the same or next business day, excluding Sundays and public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Options & Estimated Delivery

We offer multiple shipping options at checkout to best fit your needs.

Estimated Delivery Times:

• Domestic Shipping: 2–4 business days after dispatch

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Shipping Delays

Please note that True Research Labs is not responsible for delays caused by factors outside of our control, including:

• Carrier delays or service disruptions
• Weather conditions or natural disasters
• Customs inspections or transit interruptions

Once an order has been shipped, responsibility for delivery is transferred to the carrier.

International Shipping & Customs

True Research Labs ships internationally where permitted by law. International orders are subject to the customs, import, and regulatory requirements of the destination country. Customs clearance is not guaranteed.

By placing an international order, the customer acknowledges and agrees to the following:

• The customer is the importer of record and assumes full responsibility for compliance with all applicable laws, regulations, restrictions, and import requirements of the destination country.
• It is the customer’s sole responsibility to verify that the ordered products are legal to import, possess, and use in their jurisdiction. True Research Labs does not provide legal advice and makes no representation regarding the legality of any product in any specific country.
• All import duties, taxes, customs fees, brokerage charges, VAT/GST, and any other charges imposed by the destination country are the customer’s responsibility and are not included in the product price or shipping cost.
• Packages may be inspected, delayed, detained, returned, abandoned, seized, or destroyed by customs authorities at their sole discretion. True Research Labs has no control over, and accepts no responsibility for, the actions of any customs authority.
• In the event a package is seized, destroyed, refused, abandoned, or returned by customs — or is held by customs and not delivered — no refund, replacement, or reshipment will be issued. Risk of loss to customs action passes to the customer at the time the order ships.
• Tracking information may stop updating once a package enters another country’s postal or customs network. This is normal and outside of our control.
• True Research Labs will not provide additional documentation, invoices, declarations, or correspondence to assist with customs clearance beyond what is already included with the shipment.
• The customer agrees to indemnify and hold True Research Labs harmless from any claim, fine, penalty, legal action, or liability arising from the import, possession, or use of products in any jurisdiction.

By completing checkout on an international order, the customer affirms that they have read, understood, and accepted these terms.